Responsible GamingArlequin Casino offers entertainment for the vast majority of people.We want you to enjoy your gaming in a dynamic, relaxed and safe environment.
Arlequin Casino strives to make your online casino experience fun and exciting, and we humbly believe we do that very well. But we never, ever want any of our players to get hurt.
Arlequin Casino believes in the principle of responsible gaming and that enjoying this form of entertainment should be done, like anything else, in moderation and with self-awareness.
We recognize the existence of ludomania, known variously as problem gambling, compulsive gambling, or gambling addiction, a medically defined disorder characterized by difficulties in limiting money and/or time spent on gambling that leads to adverse consequences for not only a player, but one’s family and friends, and community.
Arlequin Casino backs up our commitment to the prevention of ludomania by making tools available that will limit, reduce, or cease any member’s gaming activity, at their request. Every player has the right to:
- Impose a limit on the amount of money that may be deposited on a monthly basis
- Take a “time-out” and exclude oneself from playing with us for a determined period of time
To do this, all you have to do is inform us by email at [email protected]
Reducing, increasing, or removing such time or money limits must also be done in writing, sent to [email protected]. A request to reduce a deposit limit or increase the length of a time-out will be effected upon receipt. There is a waiting period of at least 24 hours for increasing or revoking a deposit limit, or decreasing the length of a requested time-out.
Think About It
While these safeguards are at your disposal to help you continue to have fun responsibly, it is 100% your call as to whether to use them. Your health is your responsibility. But we’re all human, so we urge you to take a little time periodically to think about your gaming activity, perhaps by asking yourself these questions:
- Have I tried to cut down or stop gambling, and just continued on as before?
- Am I wagering more and more money to reach the same level of excitement?
- Do I hide the fact that I’m gaming, or how much time or money I’m spending at it?
- Do I spend a lot of time thinking about gaming, even when I’m not actually doing it?
- Has gaming jeopardized or broken a close relationship with somebody?
If you answer Yes to more of these questions than No, it may be time to consider employing our safeguards, or seek other help.
Asking for help is not an admission of weakness; it is a sign of strength and wisdom.
We want you to know that you can talk to us at any time. We will listen non-judgmentally and provide possible solutions and support. After all, it is called Player Support! Contact us by Live Chat or email at [email protected]. Depending on where you are, we may be able to refer you to helpful resources.
Arlequin Casino values you as a member and a person. We want you to be happy and healthy, and for you to consider us as your friends!