Terms & Conditions

1. Introduction

        1.1. Casino is Licensed under Mountberg B.V, a company based at Fransche Bloemweg 4, Willemstad, Curacao, under gaming License number 8048/JAZ issued by Antillephone Services N.V., authorised and regulated by the Government of Curacao.

        1.2. Arlequin reserves the rights to change the terms & conditions at any time without prior notice.

        1.3. Terms & Conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Arlequin.

        1.4. Payments are processed by Mountberg Ltd in Cyprus. For payment disputes Cypriot Law applies.

 

2. My Account

        2.1. To be able to play with real money on Arlequin, an account must be opened.

        2.2. The minimum age for opening an account is 18-years old.

        2.3. Players residing in the countries that are not available in the registration page cannot register an account and play with Arlequin. The Player should be aware that right of access to and use of the site may be illegal in certain countries. Arlequin cannot confirm the legality of its service in every jurisdiction, so the Player is responsible for knowing whether accessing and using the Arlequin site is in accordance with the laws of his or her country. Furthermore, the Player declares that she or he is not a resident of the United States or its dependencies or of Curaçao.

        2.4. Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is forbidden and in such instances all those accounts will be closed immediately.

        2.5. If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

        2.6 The player is responsible for keeping his or her password secure and should never share it with anyone. The password ensures the security of the Player's account.

        2.7 The player has to provide accurate information when registering and has to update their information following any changes to make sure the account is kept up to date at all times.

 

3. Bonuses and Promotions

To view the terms and conditions of the bonuses please visit https://www.arlequincasino.com/fr/bonus-terms

 

4. Account verification

        4.1. All accounts need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.

        4.2. In order for our financial team to process the withdraws, the player must submit copies of all the following personal documents:

- Copy of a personal identification document (ID, driver’s license, or passport)

- Copy of a utility bill (gas, electric, water, telephone – must not be older than 3

months) with name and address as registered in player’s casino account

- Photo of a valid bank statement or any bank related document showing the IBAN and

BIC/SWIFT code.

        4.3. The documents need to be provided in their entirety, in color and in a reasonable quality. If the documents are not fully visible or incomplete, we reserve the right to request better quality documents.

        4.4. The delay for the account to be verified is 48 hours.

        4.5. The verification of your documents is done by our operator Mountberg Ltd. Therefore, your documents may have already been received and verified from another casino of this operator.

        4.6. Should you wish to verify your account before requesting a withdrawal, you need to contact our Live Support. Once you receive an E-mail from our KYC team, please make sure to upload all of the requested documents within the set time-frame by following the instructions.

 

5. Withdrawals

        5.1. All deposits must be wagered at least once before the player is able to withdraw any balance.

        5.2. Successful withdrawals will be paid to the player’s original method of deposit. If the deposit method account does not authorize payouts, or if the payout is not possible for any reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Arlequin in the past.

        5.3 The minimum withdrawal amount processed by bank transfer is 50 €/$/CHF. The maximum withdrawal amount processed for a player is 2500 €/$/CHF per week.

        5.4 The maximum withdrawal amount for a free bonus upon registration is 100 €/$/CHF.

        5.5. If withdrawal is limited (in the case that the player wins with a Free Signup Bonus for instance), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.

        5.6. If a player attempts to withdraw his winnings without having complied with the conditions of our bonuses, his bonus and his winnings will be forfeited.

        5.7. Arlequin reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.

        5.8. Arlequin’s finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

 

6. Refunds

        6.1. Refunds are in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.

        6.2. All monies deposited by customers are held in the customer’s player account. The customer’s funds are kept in bank accounts separate from business accounts.

        6.3. After filing a dispute regarding a deposit-related concern, the customer can proceed to request a refund.

        6.4. To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount.

        6.5. This request will be passed on to the relevant department, depending on the nature of the request.

        6.6. The refund request can be considered at any time, depending on the nature of the request.

        6.7. The refund request will be diligently investigated and where necessary, information will be obtained from the player's account, game providers, PSP’s etc until an accurate and satisfactory conclusion can be reached.

        6.8. If the refund is agreed, the amount refunded will be a true reflection on what the customer is owed and unique from the customer's existing balance and winnings.

        6.9. We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.

        6.10. Where possible, refunds will be issued via the same method that was used for deposits. In case the payment method used to deposit does not support withdrawals, the refund will be processed via bank transfer only. In exceptional circumstances, where the payment method used to deposit does support withdrawals and we cannot send a wire because of restricted areas, the refund can be issued to a crypto wallet.

        6.11. The refund will be for the full amount where possible and not staggered over a period of time.

        6.12. In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.

        6.13. If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.

        6.14. If the issue still cannot be resolved, then the customer should refer to our complaints procedure policy.

        6.15. Where possible the time frame/period between a refund request and resolution, either approving or not approving the refund, will be no longer than 72 hours from the time the request is received.

 

7. Anti-Money Laundering and Funding of Terrorism Due Diligence

        7.1. We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers.

        7.2. The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.

        7.3. The player hereby acknowledges that we shall use the information obtained from him for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us.

        7.4. Whilst we are carrying out our investigations and/or measures, the player may be allowed to continue using their account. However, they will not be allowed to do any withdrawals from their account until our verification procedures are completed.

        7.5. Where we are unable to fulfill our obligations because we have not received the required information from a player or when we are unable to verify the player's identity, no activity may be undertaken from the account and the account will be blocked and/or closed.

        7.6. We reserve the right to request additional information and documentation to fulfill our obligations.

        7.7. If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other steps as may be required by us under law. We will not pay out any winnings in such circumstances.

 

8. Responsible Gaming

        8.1.  The player may choose at his discretion to limit the amount that is allowed to deposit during any period selected. If the player reaches this limit, he will not be able to deposit until the summation of the deposits, including the one that he is trying to perform, made the day in the time period selected, until the set-day limit passes.

        8.2. The player may choose to limit his ability to access his player area by freezing his account (self-exclusion) for a time period of his choice, during which his account will not be accessible and the remaining funds will be frozen. The player will be able to use them after the expiration of the time period defined.

        8.3. All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section.

        8.4. Any self-exclusion request would be valid for the brand the player is currently a member of only and does not include other sites operated by us.

        8.5. All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a restriction or a limit set by him, he will have to request a new limit in “Cashier” “Limits’ section.

        8.6. Only the player is able to raise or reduce the limits defined on his player account. Under no circumstances is our team able to modify these at the player's request.

 

9. Data Protection

       9.1. We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website.You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.

        9.2. Records of personal data 

Arlequin ensures that our customers' personal data is always obtained legally and processed

fairly in accordance with the rights of the involved player and our regulatory obligations or

recommendations. This allows us to provide our players with a safe and user-friendly

experience. These informations may be disclosed to law enforcement authorities or to our

data processing service providers for review when it is consistent with our legally binding

duties or obligations. Arlequin is committed to protecting your privacy and your personal

information.

Retention of Personal Information

The personal information we collect is kept safely in accordance with legal requirements for

data security and retention. Under applicable laws and regulations, Arlequin is required to

maintain a protected online list of all registered players. In addition, Arlequin is required to

keep all personal data submitted at registration and all data transmitted during the active

period of a player's account for at least five years after the player's last transaction or

account closure. Arlequin will retain such information for the period required by gaming laws

and regulations.

        9.3. For more information, please refer to the Privacy Policy.

 

10. Complaints

        10.1. The player may contact our customer service on [email protected] and according to the instructions located at the Website to give us any complaints regarding our services.

        10.2. Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.

        10.3. The Player has the right to bring unresolved disputes to Antillephone Services N.V. via [email protected]

        10.4. For further information about the Authority, please visit www.curacao-egaming.com

 

11. Governing Law

        11.1. These Terms and Conditions shall be governed by the Laws of Curacao.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.

Payments are processed by Mountberg Ltd and for payment disputes Cypriot law applies.

        11.2. You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.

 

12. Games restrictions

        12.1. The following territories are restricted for game providers listed in the following:

https://mountberg.com/additional-terms-and-conditions-gammixsts

 

13. Account termination

        13.1. A player can request the permanent or temporary closure of his or her account by contacting the Customer Support by email.

When you request closure of your account we will return any outstanding balance in your account to you, using the same method of payment which was used to fund your account, or such other accepted updated payment methods with which you have provided to us subsequently, except where we are withholding such monies a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. If it is not possible to pay out the full balance at once because of payment limits or other reasons, the account will remain open until the full amount has been withdrawn by the player.

Casino reserves the right, in its sole discretion, to permanently disable your account at any time and for any reason. Any balance in your account at the time of such account termination will be credited to your credit/debit card and/or sent to you by cheque, wire or money transfer except if we are withholding such monies as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions.

 

14. Fraudulent activities and violation of these terms and conditions

Arlequin reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of the following circumstances:

a.if you have more than one active account at Arlequin;

b.If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, Money Transfers, etc.) used to fund or withdraw from your account;

c.If you provide incorrect or misleading registration or Player Profile information;

d.If you are not of legal age in the province/state/country and/or jurisdiction where you reside;

e.If you have allowed or permitted (intentionally or unintentionally) someone else to access or play using your account;

f.If you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense, with the intent on exploiting our bonuses or in concert with other Player(s) as part of a club, group, etc.);

g.If you have made a chargeback of any deposits made with your credit card or any available payment method associated to your account or have threatened to do so;

h.If you are found colluding, cheating, conducting criminal activity such as money laundering or undertaking fraudulent activity;

i.If it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems ‘bots’) designed specifically to defeat Arlequin; or that you have made irregular betting or wagering patterns, or suspicious or irregular betting strategies;

j.If we become aware that you have played at any other online casino under any of the foregoing circumstances set out above

k. If the player is found to have cheated or used any external gambling strategy or system to increase the chances of winning. For example any automated program or device but also game manipulations like using any type of Martingale, the Paroli Betting System or Bonus Hunt (non exhaustive list) are not allowed.

 

15. Games

        15.1. The Website is designed for entertainment purposes and for your personal use. Our games function with a random number generator to ensure fair play.

        15.2. Our games can be tested using the Demo mode, which allows you to use a fictitious balance.

        15.3. Using an external system to increase your chances of winning is forbidden. Players are not allowed to use automated and encryption devices such as bots or any external program that would modify the established rules of the game, normal play that would give you an unfair advantage.

        15.4. Players acknowledge that communication issues or errors may occur. The information received by our servers will be used as the basis for this.

        15.5. If a bet is placed and received by our servers, it will be considered valid, including if there is a communication breakdown.

        15.6. If a player is disconnected after placing a bet that wasn’t received by our servers, the amount of the bet will be credited back to the player’s account. Likewise, if a game session is started but cannot be continued because of a failure of our random number generator or one of our games, the account balance will be restored to its original state.

        15.7. It is the player's responsibility to inform us immediately of any discrepancies in their game sessions.

        15.8. The exploitation of any programming error that would be to the advantage of the player is forbidden. Therefore, any player taking advantage of one or more bugs may be subject to an account suspension for verification and if necessary, a restoration to the original point will be performed.

        15.9. Arlequin will determine in its sole discretion whether the player has taken advantage of a programming bug, any technical glitch or has taken advantage of an editorial error. Action may be taken, up to termination of the player account.

        15.10. Arlequin reserves the right to discontinue any activity in the event of technical difficulties that may impact your gaming sessions.