Terms & Conditions
1.1 Arlequin Casino is Licensed under Mountberg B.V, a company based at Kaya W.F.G. (Jombi) Mensing 24 Unit A, Curacao, under gaming License number 8048/JAZ issued by Antillephone Services N.V., authorised and regulated by the Government of Curacao.
1.2 Arlequin Casino is operated by Mountberg Ltd acting as a Merchant of Record, Mountberg Ltd., a company incorporated under the Laws of Cyprus with registration number HE 355350, VAT number 10355350P, and registered at 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus with contact phone number + 357 22 346 367.
1.3 Mountberg Ltd. is a 100% subsidiary of Mountberg B.V.
1.4 Arlequin Casino reserves the right to modify the terms and conditions at any time without notice. These become effective as soon as they are published on this page without retroactive effect with regard to bonuses and promotions. It is the user's responsibility to read these terms and conditions and to refer to them regularly. Any deposit or game on Arlequin Casino implies that any user of the platform accepts these terms.
1.5 Payments are processed by Mountberg Ltd and for payment disputes Cypriot law applies.
2.1 To be able to play real money games on Arlequin Casino, an account must be opened
2.2 The minimum age required to create an account is 18 years old.
2.3 Players residing in countries which are not available on the registration form cannot create an account or play on Arlequin Casino.
2.4 The Company only allows one (1) account per player, household, IP address, email address, phone number, payment methods (debit or credit cards). In the event that our security system detects that information is identical on several accounts, we then speak of "multi-accounts", which is strictly forbidden and, in this case, all accounts can be immediately closed by the fraud department.
2.5 If several players wish to play in our casino from a common computer network (dormitories, fraternities, etc.), or from the same household, we strongly suggest that they contact our support service, before creating accounts. multiple, to avoid unnecessary security procedures.
2.6 In order to open an account, the player will be invited to complete a registration form and provide the following personal information: a "username", a "password", "Name", "First name", "email" , “Phone number”, “home address”, “gender”, “date of birth” and “currency”. The name registered on the player's account must match the legal name and identity of the player,
2.7 It is the player's responsibility to ensure that he is the one and only person able to access his account by ensuring that his login information is kept secure. We recommend that our users log out of their account at the end of each game session for more security.
2.8 The player is advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including a capital letter, a number and a symbol.
2.9 The Company reserves the right to prohibit the use of pseudonyms and / or avatars that it deems inappropriate, in particular those of a political, racist, pornographic, insulting, violent nature, condoning terrorism, drugs and / or weapons. We also reserve the right to refuse to activate an account at any time and for any reason.
2.9.1 Inactive Account :
18.104.22.168 An account on which no activity has been recorded for at least 6 months will be considered inactive.
22.214.171.124 We reserve the right to apply an account management fee of 5 EUR / CHF / CAD per month, to any inactive credit account. In this case, said charges will be deducted from the active cash balance until the account is active again and / or until the active balance is zero.
126.96.36.199 Once the balance is zero, no more inactivity fees will be applied by the Company.
188.8.131.52 Players have the possibility to recover the remaining funds on their inactive accounts by logging into their personal account and making a withdrawal request.
184.108.40.206 In the case of blocked and / or excluded accounts, players must contact customer support to recover these dormant funds.
3. Acccount Verification
3.1 All accounts need to be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closings, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
Failure to provide one of these supporting documents, the user must inform customer service.
- A valid personal identification document (passport, driving license or national identity card).
- Proof of address of less than 3 months in PDF format on which the full name and address of the player are mentioned. Bank account statements, payslip, water, gas and electricity bills as well as landline / internet bills are considered as proof of address.
- Any official document from the user's banking institution on which the IBAN code and the BIC / SWIFT code appear.
3.4 If you wish to verify your account before requesting a withdrawal, you should contact our live support. Documents can be emailed to [email protected] or through live chat.
3.5 Once you receive an email from our KYC team (Know Your Customers), please be sure to upload all requested documents within the allotted time following the instructions. Each link allows the download of a single document.
3.6 The information on the documents submitted must correspond to the information provided by the player when creating his Arlequin Casino account. The player agrees to inform customer service of any change in the situation, in order to keep his account up to date and verified by providing supporting documents.
3.7 The player will take care to submit a complete file and including authentic, legible and good quality documents, so that the processing times can be respected.
3.8 The processing time for account verification is 1 (one) working day, once all the necessary supporting documents have been received. However, the delay may be altered by an extraordinary and unusual situation.
3.9 The verification of your documents is carried out by our operator Mountberg Ltd. So your documents may have already been received and verified from another casino of this operator.
4.1 The minimum deposit amount is 10 EUR/CHF/CAD and the maximum amount is 1000 EUR/CHF/CAD
4.2 When he makes a deposit, the player authorizes Arlequin Casino to use Electronic Service Providers (PSE) and / or third party payment providers for the processing of the various financial transactions, he therefore accepts to be bound directly to the general conditions of use of said partners.
4.3 By choosing a deposit method, the player accepts the conditions and all the costs that may be applied to him by a third party, such as his banking establishment (conversion fees, international transaction fees, etc.)
4.4 Any deposit method used must correspond to the first and last name of the Arlequin Casino account holder.
4.5 The list of available payment methods may change according to the wishes of the company and / or according to the player's geographical area.
4.6 By choosing to play for money on games of chance, the user accepts the possible risk of losing.
4.7 Stakes and deposits made on the site may be refunded under certain conditions. (See 15. Refunds)
4.8 Deposits by check, cash or wire transfer are not permitted on the site.
5.1 In order to make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50€/£/$ , unless explicitly stated otherwise in the terms and conditions of the specific promotion.
5.3 A deposit must be wagered at least 1 (once) before part or all of the balance is withdrawn, in accordance with the standards imposed on us in the context of the fight against money laundering.
5.4 The withdrawal means are linked to the deposit methods used during the deposits previously made. If a payment method does not allow a payment to proceed smoothly, we reserve the right to choose the method of payment for the withdrawal.
5.5 In special cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payout method of our choice and even if it is not the one initially required. Withdrawal requests on non-refundable credit cards will be issued to an electronic wallet of your choice or by bank transfer. In this case, all processing costs are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is € / $ / £ / CHF 2,500 per 7-day period, until full payment and unless otherwise specified in the Promotional Terms and Conditions, or except at our discretion, in the case of players having a privileged status for example.
5.7 Withdrawal requests may be canceled at any time by the player as long as they have not been processed by the financial department.
5.8 If the withdrawal amount is limited (in the case of player wins with the free registration bonus for example), any balance exceeding the maximum authorized amount will be canceled and deleted from the account.
5.9 Any withdrawal request made cancels the current active bonuses, including non-activated free spins (see General Bonus Conditions).
5.10 In the event that one or more deposits are canceled or refused by the payment provider, we reserve the right to refuse or withhold any associated bonus amount or winnings.
5.11 The processing time for withdrawal requests is 2 (two) working days once all account verification documents have been received, analyzed and confirmed and in the event that no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel all or part of the funds in the event of non-compliance with our present Terms and Conditions. The player will then be informed by email(see 4. Account Closures ans Holdings of Funds).
5.13 It is up to the player to inquire about the taxes and duties applicable to his winnings in his jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for using bonuses, please click here
7. Customer Service
7.1 Customer service is available daily through live chat (from 9 a.m. to 10 p.m.) or email.
7.2 The user undertakes to use correct and respectful language in his interactions with the members of the Arlequin Casino team. Any abuse or behavior deemed inappropriate may lead to suspensions or the final closure of the account.
8. The Fight against Money Laundering and the financing of Terrorism
8.2 The player hereby acknowledges and agrees that we will use the information provided for our due diligence obligations, to carry out public research and to carry out checks to verify the veracity of the data provided to us.
8.3 While we are applying our due diligence measures, the player may be allowed to continue to use their account. However, he will not be allowed to make withdrawals from this account until our verification procedures are completed.
8.4 Where we are unable to fulfill our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity can be undertaken from the account and the account will be blocked and / or closed. In such event, we will return any deposit funds present in the account at the time of blocking and / or closing, unless it is necessary for us to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide additional information and / or supporting documents necessary for the fulfillment of our obligations. Any communication for the provision of information / documentation should not be considered as a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other action we may require under the law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player can choose, at his discretion, a deposit limit by setting the amount and the desired period. Once registered and when said limit is reached, the player will no longer be able to deposit until his limit is reset. It should be noted that the deposits already made over the period will be taken into account in the calculation of the limit.
9.2 The player may, at his discretion, choose to limit his ability to access his player space for a determined period using the “Account freeze” option from his cashier. Following this limitation, the active funds will then be frozen and no transaction can be carried out on his account. The player will be able to enjoy his funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirming the settings in the Cashier // Limit section of the player account.
9.4 Any request for account freezing and / or exclusion will only be valid for the brand on which the player has requested it (Arlequincasino.com) and does not include other sites that we operate.
9.5 Our staff have no control over checkout options, which means they can only be changed or removed by the player. Any increase or removal of the limit will be effective within 24 hours exactly.
10. Data Protection
10.1 We hereby warrant that we adopt adequate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
Registration of personal data
Arlequin Casino guarantees that the personal data of our players is always obtained lawfully and treated fairly, in accordance with the rights of the player concerned and our regulatory obligations or recommendations. This allows us to guarantee safe and user-friendly sailing conditions for our players. This information may be disclosed to law enforcement authorities or our data processing service providers for review where it complies with our legally binding duties or obligations. Arlequin Casino is committed to protecting your privacy and your personal information.
Retention of personal data
The personal information we collect is kept secure in accordance with legal data security and retention requirements. Under applicable laws and regulations, Arlequin Casino is required to maintain a secure online list of all registered players. In addition, Arlequin Casino is obliged to keep all personal data submitted during registration and all data transmitted during the period of operation of a player account for at least five years from the last transaction of the player or the closing of the account. Arlequin Casino will retain this information for the period required by gambling laws and regulations.
The Arlequin Casino site requires the storage of small data sent by the web server to the browser, commonly known as “Cookies”.
The use of a cookie is in no way linked to the player's personal information, but with the aim of offering an ever more optimized and personalized gaming experience.
Please be aware that the website www.arlequincasino.com cannot be used correctly if cookies are disabled.
Arlequin Casino can communicate to its registered members, informative and / or promotional content by means of newsletters and / or SMS.
The user can unsubscribe from newsletters at any time by clicking on the "Unsubscribe" button at the bottom of the e-mail or by replying the word "STOP" to the SMS received.
11.1 The player can contact our customer service at [email protected] and according to the instructions located on the website to inform us of any complaint and / or malfunction concerning our services (registration form, transactions, stakes, winnings, etc. .).
11.2 In the event of a wager not being recorded on time by the servers, the casino cannot be held responsible or liable for the result of the round. Likewise, any amount engaged cannot be the subject of a request for reimbursement.
11.3 Complaints are handled by the support team and forwarded to management if necessary. Any complaints considered reasonable will be dealt with within 24 hours.
11.4 The player has the right to submit unresolved disputes to Antillephone Services N.V. through [email protected]
11.5 For more information on the Authority, please visit www.curacao-egaming.com
11.6 The Company cannot be held responsible for any unintentional interruption of operation of the Site following unforeseen circumstances or for reasons beyond its control, in particular, but not exhaustively: natural disasters, such as earthquakes, floods, fires, earthquakes, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transportation, infrastructure, fuel, energy, labor or materials; the breakdown of infrastructure providing telecommunications and information services; hacking.
12. Governing Law
12.1 These general conditions are governed by the laws of Curaçao.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these terms and conditions, or their breach, termination or invalidity, will be subject to the exclusive jurisdiction of Curaçao.
12.3 The regulations of the games and the services of the platform are governed by the laws of Curaçao.
12.4 You are solely responsible for complying with any law applicable in your country of residence and if you are authorized by the law applicable in your country of residence to play, you may open an account with us. We accept no liability for any violation or violation of applicable law. Otherwise, we reserve the right to reject your request to open an account or to deactivate your account. In addition, players declare that they are not residents of the United States and its dependencies or of Curacao. Arlequin Casino also prohibits persons located or residing in certain jurisdictions.
13. Game Restrictions
13.1 The following territories are restricted by the game providers listed in the list available through the following link:
14. Account Closures and Holdings of Funds.
14.1 The player can request the closure of his account at any time by contacting customer support via the chat or by sending an email to [email protected]. Any request will be processed within 24 working hours, to the extent possible.
14.2 Arlequin Casino reserves the right, at its sole discretion, to permanently deactivate your account at any time and for any reason. In this case, the player immediately loses all his rights to the bonuses and / or any other promotional offer which would have been granted to him.
14.3 When an account is closed and whatever the origin, if we notice cheating, irregular gambling, collusion, fraud / criminal activity, or a violation of the terms of these General Conditions, we will reserve the right to withhold funds still in the balance. If it is not possible to pay the entire balance at once, due to payment limits or other reasons, the account will remain open until the full amount has been withdrawn by the player.
14.4 Any actual active balance in your account when it is closed, will be credited to a payment method recorded on your account, and of our choice, unless we withhold these sums for the reasons mentioned above.
14.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Arlequin Casino;
b. If the name appearing on your player account does not match the name appearing on the payment or withdrawal method used (including credit card (s), e-wallet, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province / state / country and / or jurisdiction where you reside;
e. If you have authorized or permitted (intentionally or unintentionally) someone else to access or play on your account;
f. If you have not played individually for your own personal entertainment (i.e. you have played in a professional capacity, with the intention of exploiting our bonuses or in concert with one or more other players in as part of a club, group, etc.);
g. If you have requested a refund of any of the deposits made with your credit card or any other available payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activity such as money laundering or fraudulent activity;
i. If it is established that you have employed or used a system (including the elements hereafter cited but not limited to machines, computers, software, algorithms or other automated "bot" systems) designed specifically to defeat Arlequin Casino, increase its chances of winning or that you have adopted habits and / or irregular betting or betting strategies. Thus, any use of automated programs or devices but also any game manipulation such as the use of the practice of Martingale, the Paroli Betting System or the Bonus Hunt (non-exhaustive list) are not authorized.
j. If you have used the site, or your account in a malicious manner.
k. If you use an anomaly to your advantage of the elements mentioned below but not limited to the system, balances, bonuses, free spins ... The related winnings may also be frozen, and / or confiscated in part or in full.<
l. If we learn that you have played at another online casino in any of the above circumstances.
15.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
15.2 All sums deposited by players are kept in the player account. Player funds are kept in bank accounts separate from professional accounts.
15.3 After filing a dispute regarding a deposit related issue, the player may request a refund.
15.4 To request a refund, the player must contact customer service, clearly describe the problem and specify the amount of the refund requested.
15.5 This request will be sent to the competent service, depending on the nature of the request.
15.6 The reimbursement request can be examined at any time, depending on the nature of the request.
15.7 The refund request will be diligently investigated and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until a precise and satisfactory conclusion can be reached.
15.8 In the event of a reimbursement agreement, the amount transferred will be a true reflection of what is owed to the player and proportional to the player's existing balance and winnings.
15.9 We reserve the right to withhold any refund until the identity of the account holder is established to our satisfaction.
15.10 Where possible, refunds will be made using the same method used for deposits. In the event that the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, when the payment method used for deposit supports withdrawals and we cannot send a wire transfer due to restricted areas, the refund can be made to a crypto wallet.
15.11 Reimbursement will be made in full, to the extent possible, and not over a period of time.
15.12 In the event that the request is not approved, the player will be informed of the reasons why his request was refused.
15.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
15.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see. 11. Complaints).
15.15 To the extent possible, the time / period between a refund request and resolution, approving or not approving the refund, will not exceed 72 hours from receipt of the request.