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The most frequently asked questions
How do I create my player account?

In order to play with your money on our games, you will first need to click on "I'm signing up" and then fill out our registration form. 

How do I activate my player account?

To activate your account you will need to click on the confirmation link sent to your email address. If you do not receive it, please check your spam folder and inform our support team.

Can I have multiple accounts?

A player is not allowed to have multiple accounts. If you previously had an account with us, please contact our support team. If we are made aware of multiple accounts, we reserve the right to take any action that might be necessary.

I can't find my username/password. What should I do?

If you forget your username, know that you can use your e-mail address to log in and vice versa. Resetting your password is done by simply clicking on “Forgot your password? Reset it here!”. You will receive a link by e-mail, allowing you to create a new password. You can also contact our team who will assist you.

How do I verify my account?

As soon as you make your first withdrawal request, you will receive an email with the required documents to verify your account. You will need to submit copies of all the following personal documents : 

- A valid colored copy of the front and back of your identity document 
 (Identity card, driver's license or passport) 
- Copy of a utility bill dated less than three months ago (gas, electricity, water, landline phone, bank transaction statement - cell phone bills can not be accepted) with name and address as saved on your player’s account 
- A valid bank statement showing your IBAN and BIC/SWIFT code. 

These documents should be uploaded to the links you receive by email or sent to [email protected].

Once we receive them, your account will be verified within 48 hours.

How can I join the VIP program ?

The VIP club can only be joined with an invitation ; as soon as the global activity of your account allows it, you will be informed by email. Some of the criteria considered are : consistency, courtesy, loyalty, spirit of cooperation, account activity, seniority...

Am I allowed to play on Arlequin Casino?

You must be over 18 years old to open an account and/or play with real money. It is also important to note that the right to access and use the site may be considered illegal in some countries. Since Arlequin Casino is unable to verify the legality of the service in each jurisdiction, it is the player's responsibility to determine if they are accessing and using our website in accordance with the laws of their country.

I need to update some informations in my account. How do I do that?

You have the possibility to update the password you chose when you registered via the Profile section of your account. Please inform our support team of any other information that needs to be changed, so we can modify it for you and/or inform you accordingly.

I don’t want to play anymore. How can I delete my account ?

Kindly note that you have the option to freeze your account for a period between 24 hours and 30 days. If you want to permanently close your account, please contact our support team who will process your request as soon as possible.